Colorimeter Return Policy

The Colorimeter brand constantly strives to provide the highest quality measurement products and solutions, ensuring maximum customer satisfaction. Colorimeters are high-precision technical products, therefore, to ensure a complete shopping experience at Colorimeter, please carefully check the goods upon receipt:

  • Check the quantity, packaging quality, and appearance of the device.
  • Check the correct device name, model, technical specifications, and product characteristics as ordered.
  • Compare order information and recipient information before payment and sign confirmation with the delivery staff.

To protect the legitimate rights of consumers and maintain business integrity, Colorimeter applies a return policy with the following specific regulations. For any questions requiring quick answers, please contact our Hotline at 0896 922 922 or visit our website http://maydomau.vn/.

1. Return and Exchange Time

We accept and process return and exchange requests for products purchased at the Colorimeter system within the following timeframe:

For orders currently in transit: The return/exchange process begins from the moment we receive the customer’s official request.

For orders that have been successfully delivered: Return and exchange requests will be processed within 10 days from the date the customer receives the device (based on the actual condition of the device).

Order Cancellation & Refund: If you have paid/transferred but decide to cancel your order and do not wish to order another product, we will process the refund within 7 working days from the date of confirmation of the request.

2. Conditions for Accepting Returns and Exchanges

Colorimeter only accepts returns and exchanges when all the following conditions are met:

The device must be in its original packaging, box, seal, and warranty sticker from the manufacturer and Colorimeter.

The product must show no signs of use and must include all accompanying accessories (charging cable, white/black calibration plate, instruction manual, etc.) and promotional gifts (if any).

Full proof of purchase and VAT invoice issued by Colorimeter.

3. Return and Exchange Policy

To request a return or exchange, please take photos/videos of the product’s condition and send them to the email address: [Please enter your email address, e.g., info@maydomau.vn] with the subject line: “Product Return/Exchange – Order Number: […]”. In the email, please clearly describe the condition of the device, packaging, and the defect encountered.

Solution for specific cases:

Manufacturer defects (software, sensors, circuit boards, etc.): We will immediately exchange for a new product of the same type, issue a refund, or exchange for a different model (depending on the current condition of the goods and customer needs).

User-induced damage: We REFUSE to provide exchange or return support for devices damaged by the customer, such as: dropping, impact, dents, scratches on the measuring lens, water damage, etc.

Incorrect model delivered or missing accessories: We will promptly recall and exchange the product for the correct one or send the missing accessories/product as soon as possible.

Damage during shipping: Please check, take photos/videos to document the condition of the packaging and device, and create a report with the delivery staff on the spot. Then contact Hotline 0896 922 922 within a maximum of 48 hours for processing.

Product received does not match the description/advice provided: Please call the Hotline directly to have a technical specialist explain and provide a satisfactory solution.

Refund Policy: Colorimeter only processes refunds via bank transfer within a maximum of 7 business days after the device has been collected and inspected.

4. Packaging and Shipping Instructions for Colorimeter

After your return request is received and confirmed by Customer Service, please carefully pack the colorimeter (using shock-absorbing foam to protect the optical sensor), including all accessories, gifts, and VAT invoice (if any).

Note: Customers are fully responsible for the safety and integrity of the goods during the return shipping process to the Colorimeter center.

Upon receiving the returned package, we will inspect it and continuously update you on the processing progress via email or phone.

For any difficulties during the use or return of the device, please contact our Hotline immediately at 0896 922 922 for the best possible support!