Privacy policy

The Colorimeter brand is committed to ensuring the absolute security of our customers’ personal information, strictly adhering to our data protection policy and the current laws and regulations of Vietnam. The policy details are as follows:

1. Purpose of collecting personal information

Data collection on the website maydomau.vn includes essential information such as email, phone number, username, password, and customer address.

These are the required information you need to provide when registering for services, receiving advice on colorimeters and colorimeter solutions.

The main purpose is for the maydomau.vn management team to contact, advise on technical solutions, confirm orders, and support customers, in order to maximize consumer rights.

Customers are responsible for securing their own accounts, passwords, and email accounts. In the event of detecting any unauthorized use, misuse, or security breach by a third party, please notify us immediately via Hotline 0896 922 922 so that we can take timely action.

2. Scope of information usage

The website maydomau.vn only uses customer information for the following practical purposes:

  • We provide colorimeter products, color measurement solutions, and technical support services to our customers.
  • Sending notifications about transactions and information exchanges between customers and the Colorimeter brand.
  • Preventing fraudulent activities and the sabotage of user accounts.
  • Contacting and resolving complaints and inquiries in special cases.
  • Under no circumstances will customer personal information be used for purposes other than confirming and contacting customers regarding transactions at maydomau.vn.
  • Requests from law enforcement agencies: We are obligated to cooperate and provide customers’ personal information when legally requested by judicial authorities (Prosecutor’s Office, Courts, Police) in relation to violations of the law. Except in this case, no one has the right to infringe upon customers’ personal data.

3. Information retention period

Customers’ personal data will be stored securely on maydomau.vn’s servers until a deletion request is received from the administration, or the customer logs in and deletes their account themselves.

4. Who can access the information?

Customer information may be accessed by the following individuals and organizations within the permitted limits:

Service providers: Shipping companies and partners directly involved in the fulfillment of orders for measuring equipment, committed to using information only as necessary and applying strict confidentiality regulations.

Third-party technical support: Service providers involved in operating the website maydomau.vn. We require these third parties to comply with all personal data protection laws and data security standards.

Partnership programs: Programs undertaken or outsourced by partners for legitimate purposes (as stated in Section 1) always include privacy protection requirements.

Government agencies: Disclose information when required by law to comply with legal processes.

Business transfer (if applicable): In the event of a merger or consolidation of all or part of the business, the transferee will have the right to access the information storage system in accordance with legal regulations.

5. Address of the unit collecting and managing information

  • Brand name: COLOR METER
  • Address: 1/5 An Nhon Street, Ward 17, Go Vap District, Ho Chi Minh City
  • Điện thoại (Hotline): 0896 922 922
  • Website: http://maydomau.vn/
  • Email: Info@maydomau.vn

6. Methods and tools for users to access and edit data

Customers have the right to check, update, adjust, or cancel their personal information at any time by logging into their account on the website maydomau.vn, or by calling the Hotline 0896 922 922 to request assistance from the administrators.

In the event of suspicion or discovery that personal information has been leaked to a third party, customers have the right to file a complaint with the website administrators. Upon receiving feedback, Colorimeter will verify the information, take responsibility for explaining the cause, and guide customers through the steps to safely recover and secure their accounts.